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FAQ

HOW OFTEN WILL I GET MY SUDSY BOX?
You will get your Sudsy Box every other month. We deliver 6 times a year and schedule our deliveries to arrive before most of the major holiday seasons. Each Sudsy Box shipment is themed for that particular season. The cutoff to sign up for a box is the 15th of the month that Sudsy Box ships and we typically ship the 15th - 20th of that month.

  • FEBRUARY - Just in time for your favorite Valentine! It could be a significant other or maybe you want to pamper yourself on this special day.
  • APRIL - Who doesn't love Spring and Easter! Get fresh scented soaps and something special because you survived the long, cold winter.
  • JUNE - Ahhhh. The start of summer. Feel the warm breeze and the summer sun with some of our fun and unique soaps.
  • AUGUST - The wrap up of summer vacations. Getting ready to go back to school. A great time to stock up on the necessities with a Sudsy Box!
  • OCTOBER - Fall is our favorite season at Sudsy Box and you won't be disappointed with some of the great smells and looks of our fall collection.
  • DECEMBER - Christmas and family traditions! Peppermint candy canes, pine trees, crackling fireplaces and hot chocolate! Need we say more??

WHAT DO I GET IN MY SUDSY BOX?
Each delivery of Sudsy Box will have 3 full sized soap bars (these are 4 ounces, not some wimpy hotel sized piece!) and one body product. Like a lip balm, lotion bar, sea salt scrub, body butter, etc. The soaps will vary each time and will be themed to the season of the shipment. The body products will vary each box and we will try to highlight each one of Sudsy & Co. product lines throughout the year.

WHY ARE SUDSY BOX SOAPS SO SPECIAL?
The soaps that are in Sudsy Box are handcrafted in small batches. (Each batch makes only 18 bars of soap) This small batch artisan approach is created with the highest quality, all natural ingredients that produce a luxurious, moisturizing bar of soap and leaves your skin feeling soft, silky and hydrated. These soaps are naturally rich in Shea and Coca butters, Olive Oil and Coconut oil and have the added benefit of essential oils like Lavender, Rosemary, Peppermint, Orange, Lemongrass and more! Our soaps are always 100% NATURAL... Gluten Free - Vegetarian

When you compare our soaps to commercial soaps, you will see, feel and experience the difference!



RETURNS

Due to the personal nature of soaps and bath/body care products, all sales are final - no refunds. HOWEVER, if you think we shipped your order incorrectly or if you're unhappy with our products.... PLEASE contact right away to allow us the opportunity to make sure you are satisfied with Sudsy Box.


SHIPPING AND RISK OF LOSS

Sudsy Box only ships to the continental U.S. We do not accept orders from American Territories or Canada. Shipments must be within the continental United States. Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify Sudsy Box within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged. Replacement of Products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.









PRIVACY POLICY


Last Revision April 4, 2014

Sudsy Box (“Company”) is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Personal Data (as defined below) we collect from users of our website, located at www.sudsybox.com, (“Site”) and Services (as defined in the Terms of Use). Capitalized terms not defined in this Privacy Policy have the meanings given in our Terms of Use located at sudsybox.com/privacy-policy 1. User Consent. By submitting Personal Data through our Site or Services, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Data in accordance with this Privacy Policy. 2. A Note About Children. We do not intentionally gather Personal Data from visitors who are under the age of 13. 3. A Note to Users Outside of the United States. Your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country. 4. Types of Data We Collect. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below. (a) Information You Provide to Us. We may collect Personal Data from you, such as your first and last name, gender, e-mail and mailing addresses, professional title, company name, and password when you create an account to log in to our network (“Account”). We may collect Personal Data from you, such as your first and last name, gender, e-mail and mailing addresses, professional title, company name, and password when you complete any field in our checkout process(“Account”). When you order Services on our Site, we will collect all information necessary to complete the transaction, including your name, billing information and shipping information. We retain information on your behalf, such as files and messages that you store using your Account. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply. When you participate in one of our surveys, we may collect additional profile information. When you post messages on the message boards of our Site, the information contained in your posting will be stored on our servers and other users will be able to see it. We also collect other types of Personal Data that you provide to us voluntarily, such as your operating system and version, product registration number, and other requested information if you contact us via e-mail regarding support for the Services. We may also collect Personal Data, such as at other points in our Site that state that Personal Data is being collected. (b) Information Collected via Technology. To make our Site and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. We also use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. Persistent Cookies can be removed by following Internet browser help file directions. (c) Information Collected from You About Others. If you decide to invite a third party to create an Account, we will collect your and the third party’s names and e-mail addresses in order to send an e-mail and follow up with the third party. You or the third party may contact us at sudsybox@gmail.com to request the removal of this information from our database. (d) Information Collected from Third Party Companies. We may receive Personal and/or Anonymous Data about you from companies that provide our Services by way of a co-branded or private-labeled website or companies that offer their products and/or services on our Site. These third party companies may supply us with Personal Data,. We may add this information to the information we have already collected from you via our Site in order to improve the Services we provide. (e) Information Collected from Social Networking Sites. If you log on to the Service with your login credentials from a social networking site (e.g., facebook or twitter), we may receive Personal and/or Anonymous Data about you from such social networking site, in accordance with the terms of use and privacy policy of the third party provider of such social networking site. For example, facebook may share your friend list with us, in order to help us establish your Account and find other Service users that you know. We may add this information to the information we have already collected from you via the Service. 5. Use of Your Personal Data (a) General Use. In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways: to facilitate the creation of and secure your Account on our network; identify you as a user in our system; provide improved administration of our Site and Services; provide the Services you request; improve the quality of experience when you interact with our Site and Services; send you a welcome e-mail to verify ownership of the e-mail address provided when your Account was created; send you administrative e-mail notifications, such as security or support and maintenance advisories; respond to your inquiries related to employment opportunities or other requests; to make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback; and to send newsletters, surveys, offers, and other promotional materials related to our Services, for other marketing purposes of Company, and regarding relevant partner offers. (b) Creation of Anonymous Data. We may create Anonymous Data records from Personal Data by excluding information (such as your name) that make the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation. Company reserves the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in its sole discretion. 6. Disclosure of Your Personal Data. We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy. (a) Third Party Service Providers. We may share your Personal Data with third party service providers to: provide you with the Services that we offer you through our Site; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to the Company. These third party service providers are required not to use your Personal Data other than to provide the services requested by Company. (b) Affiliates and Acquisitions. We may share some or all of your Personal Data with our parent company, subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy. If another company acquires our company, business, or our assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy. (c) Other Disclosures. Regardless of any choices you make regarding your Personal Data (as described below), Company may disclose Personal Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on Company; (c) to protect or defend the rights or property of Company or users of the Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or Terms of Use. 7. Third Party Data Collection. (a) Third Party Websites. When you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites. 8. Your Choices Regarding Your Personal Data (a) Choices. We offer you choices regarding the collection, use, and sharing of your Personal Data. (i) We will periodically send you free newsletters and e-mails that directly promote the use of our Site or Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). (ii) Despite your indicated e-mail preferences, we may send you service related communication, including notices of any updates to our Terms of Use or Privacy Policy. (b) Changes to Personal Data. You may change any of your Personal Data in your Account by sending an e-mail to us at the e-mail address set forth below. You may request deletion of your Personal Data by us, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may retain your information for fraud or similar purposes. 9. Security of Your Personal Data. Company is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Company uses reasonable efforts to protect your Personal Data, Company cannot guarantee its absolute security. 10. Contact Information. Company welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at sudsybox@gmail.com or contact us at the following address or phone number: Sudsy Box 898 Heather Ct. Antioch, IL 60002 1-309-264-3660 11. Changes to This Privacy Policy. This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your Personal Data, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Service. Please note that at all times you are responsible for updating your Personal Data to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. In any event, changes to this Privacy Policy may affect our use of Personal Data that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your Personal Data, you must notify us prior to the effective date of the changes that you wish to deactivate your Account with us. Continued use of our Site or Service, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.


TERMS OF USE

Welcome to Sudsy Box website. We hope you will find the site informative and useful. The following terms of use apply to all access to and use of this site. Acceptance of Terms - By using our Website or subscribing to our Services, you indicate your unconditional acceptance of the following Terms and Conditions. Please read them carefully, as they may have changed since your last visit. The most recent version of these Terms and Conditions may be viewed at sudsybox.com/terms-of-use. Right to use site and content - You may access, view, reproduce and print the content on this site provided you only use that content for informational, non-commercial purposes. If you wish to link to any part of this site, you must get Sudsy Box's prior written consent. You may not use this site, or the content on it, for any other purpose or in any other way without Sudsy Box's prior written consent. Content on or accessed through site - While Sudsy Box has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. Sudsy Box only provides the information on, or accessed through this site, on an "as is" basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. Sudsy Box may change the content and/or services described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact Sudsy Box either by email at sudsybox@gmail.com or by phone at 1-309-264-3660. Registration and Membership; Product Sales - In order to start your ongoing Sudsy Box subscription, you must register as a member on our Website. To register you can simply provide your shipping information including your address and billing information, and your valid email address. For your convenience as a Sudsy Box member, all information that you provide to Sudsy Box is subject to Sudsy Box 's Privacy Policy. You are responsible for keeping your registration information up to date through the account page on the Website. As a registered user of Sudsy Box, you agree to receive emails promoting any special offer(s), including third party offers. We may from time to time send you our monthly newsletter. You may opt-out from receiving special promotions or our newsletter by emailing sudsybox@gmail.com or selecting to unsubscribe as may be provided in the applicable e-mail correspondence. Billing and Payments - All information that you provide to register with Sudsy Box including your credit card information is subject to Sudsy Box 's Privacy Policy. The price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, American Express, or Discover. You will automatically be charged according to your membership plan. For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date and you do not edit your credit card information or cancel your account, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your account should you wish to discontinue your monthly purchase of Products. We use a third party payment service in lieu of directly processing your credit card information. Sudsy Box does not collect or store credit card information on our site. By submitting your credit card information, you grant Sudsy Box the right to store and process your information with the third party payment service, which may change from time to time; you agree that Sudsy Box will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider’s terms of service; the current version is attached as a link at https://chargify.com/terms-conditions. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology. Membership Cancellations - We work hard to make your membership satisfying; however, you may cancel your ongoing membership through your billing portal page. You must update your account on the billing portal page by the first day of the month to cancel the current month’s shipment. IF YOU DO NOT CANCEL PRIOR TO THE FIRST DAY OF A CALENDAR MONTH, YOU WILL BE CHARGED FOR THAT MONTH’S SHIPMENT OF PRODUCTS TO YOU. All cancellation requests received after the first day of a calendar month will apply to the following calendar month. We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful our business interests, or for an inactive account. Minors - Sudsy Box services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. Individuals under the age of 18 can use this service only in conjunction with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for any and all activities, subscribers and purchasers. All liability excluded - To the extent permitted by law: All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it; and Sudsy Box will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it. Jurisdiction and governing law - This site and content has been prepared in accordance with the requirements of United States law. These terms and any matters or disputes connected with this site will solely and exclusively be governed by United States laws and will be dealt with exclusively by United States courts. Third party materials - This site contains links to third party websites. These are not controlled by Sudsy Box. They are provided for your convenience only. Please note that Sudsy Box does not check, nor necessarily endorses, approves or agrees with, the third party websites it links to. Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with these. Intellectual Property rights - All rights reserved, all intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Sudsy Box (or the relevant content supplier). Sudsy Box is the exclusive owner of all rights in the compilation, design and layout of this site. For Additional Information - suIf you have any questions about these Terms and Conditions, please contact us at sudsybox@gmail.com. Copyright © 2014, SudsyBox. All Rights Reserved.